Complaints procedure

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If you wish to make a complaint it might first be helpful to discuss your concerns with the person who is working on your case. This will not only allow us to deal with any dissatisfaction that you might have, but will also assist us in improve our standards.  We are committed to ensuring that you receive a high quality service and that any problems can be effectively resolved. Please not that a complaint will not be considered if it is made more than 6 years after the cause of the complaint arose or more than three years after it would have been reasonably known that there was a cause for a complaint.

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Who you should complain to

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If you wish to make a complaint please contact Tanya Linton, the Managing Partner of the firm.  Your complaint will have to be in writing and sent by email to tanya@paul-linton.co.uk or by post to 17 King Street, Watford, WD18 0BW.

 

If we are unable to resolve your complaint or if you are dissatisfied about the way in which your complaint has been handled, you can seek the assistance of the Legal Ombudsman. In order for the Legal Ombudsman to investigate and accept your complaint you must have tried resolving the complaint with us first.

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Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can rise your concerns with the Solicitors Regulation Authority. www.sra.org.uk

 

Code of Conduct

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The Solicitors Regulation Code of Conduct can be found on their website.